United Solutions Company(USC), a Credit Union Services
Organization (CUSO) founded in 1983, is headquartered
in Tallahassee, Florida. USC is a member of the National
Association of Credit Union Service Organizations (NACUSO).
USC provides a comprehensive menu of services to
over 65 Credit Unions, Credit Union Shared Service
Centers and the City of Tallahassee's Utilities Payment
Centers. USC's major service offerings include:
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USC is an Applications
Service Provider (ASP) providing Online, Real-time
financial data processing services for Credit
Unions and Credit Union Shared Service Centers |
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Optical archiving, scanning, online
retrieval of computer output to laser disk (COLD)
data and imaging services |
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E-commerce services including
Internet access, home banking, bill payer and
audio response
services |
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Information Technology services
including the sale, installation, testing, and
support of PC's, printers, communications equipment,
Local Area Network (LAN) and Wide Area Network
(WAN) implementations, security reviews, and
software license audits |
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Resource Pool services providing
temporary Credit Union and other teller functions
and a variety of additional financial and human
resource staffing services in the Tallahassee, Jacksonville, Orlando and Pensacola areas |
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MS Office daytime and evening
classes, new employee orientation, human resource
seminars |
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Facilities Management services |
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Internal Auditing services |
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Credit Union Shared Service Centers
Accounting services |
USC's subsidiary United Solutions Group (USG) is
a licensed and bonded, full service debt collection
organization offering a variety of asset recovery
services including:
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Online tracking and
collection of past due account services |
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Collection of Charged Off loans |
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Collateral recovery and resale
services |
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Assisting debtors with loan extensions/loan
modifications/work outs |
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Small Claims Court legal documentation
and court attendance services |
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Internet Skip Tracing using software
tools designed used to find difficult-to-locate
skips |
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Asset searches performed to optimize
Charged Off recoveries |
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Extensive use of garnishments
to improve Charged Off recovery results |
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Full compliance with Fair Debt
Collections Act |
USC and its subsidiary, USG, meet very specific needs
within the markets they serve. We are able to remain
focused on the services we provide. Our staff and
management are hired for the talents needed to support
the areas in which they specialize. A high number
of our staff and management have many years of experience
in financial services, since the majority of our
business involves serving Credit Unions and Credit
Union Shared Service Centers.
Many of our clients have chosen to use USC and USG
to outsource certain aspects of their business to
reduce their operational costs and to gain the concentration
we are able to apply to these areas of their business.
A good example involves the extensive collection
services provided by USG. We have our collections
team housed in a separate facility performing a host
of financial institutions' outsourced collection
activity. USG handles all their collections requirements for several Credit Unions to
the extent that they do not even have a traditional
Collections Department.
Our Online, Real-time Data Processing system utilizes
the DataSafe software provided by our primary solutions
partner USERS, Inc., a FiServ, Inc. Resource. DataSafe
is one of the leading financial services solution
for over 400 of the nation's Credit Unions and Shared
Credit Union Service Centers. USERS' widely deployed
Teller and Lending Navigator software is the Credit
Union industry's first truly browser-based solution.
DataSafe is a truly "Open System" allowing
USERS and its clients to partner with a large number
of third party new technology providers. USC has
a Disaster Recovery Plan for its Data Processing
clients in the event of an extended service interruption
at USC's data center. USC and USERS team up to ensure
that USC can resume processing at USERS hot site
within 48 hours of a disaster notification.
USC and its subsidiary, USG, bring a wealth of management
experience to their clients. Collectively, they form
an innovative and diverse group of professionals
working together to meet our clients' individual
business challenges. All of the services provided
by USC and USG were formed as a result of a client
or potential client business's need. Our organizations
continue to build their array of services through
continued innovations resulting from our close client
and potential client relationships. We are proud
to present our team:
USC is totally owned by six North Florida Credit
Unions:
There are eleven seats on USC's Board of Directors,
including the CEO's from each of the stockholder credit union.
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